Products/item ordered online can be exchanged by sending it to our office address at Plot #461 Sector 31-A, Allah Wala Town, Mehran Town Extension, Korangi Industrial Area Karachi, Pakistan.

In case you want to exchange, you must notify us within 24 hours of delivery by writing to or call 03 111 292 393.

All products purchased from can be exchanged within 15 days only if 

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the products or is found to be not the same as you had actually purchased. 
  • You must email photographic evidence of the defective items at, within 3 days of purchase before any claims can be processed.
TommeeTippee does not offer a Refund or Money Back Guarantee on purchased items.